Wait List FAQs

Hospitality Apartments has a total of 46 fully-furnished apartment units. Unfortunately, the demand for these apartments far exceeds the supply. Therefore, we maintain a "Waiting List" on a "first come, first serve" basis. The Waiting List gives us contact information for potential Guests and a date when they expect to need the apartment. We call this date the "Need Date". Under "normal" circumstances the Waiting List runs 3 months from the time a patient gets on the list to the time a Patient actually gets an apartment. However, due to "other" circumstances like maintenance, repair and upgrades the Waiting List can run longer at times. Any Patient who knows of an upcoming need can ask to be put on the Waiting List up to three months before the Need Date.

To get on the Waiting List, the Patient, family member, Caregiver, or Hospital Social Worker can call the Hospitality Apartments office at (713) 790-9120 and request to be put on the Waiting List. At that time, the following information is needed: Patient Name, Patient Age, City & State of Residence, Home & Cell Phone numbers, Prior stay at Hospitality Apartments? - If so, when?, Illness, Hospital Name, Patient Number (required only for M D Anderson patients), Name of Social Worker at Hospital (required only for M D Anderson patients), Phone Number of Social Worker (required only for M D Anderson patients), Estimated time of stay in Houston, Need Date - date apartment needed, Name of Caregiver who will be staying with Patient Cell phone number of Caregiver

Patients being treated at a health care facility in the Texas Medical Center area are eligible for an apartment (from a minimum of two weeks up to three months), provided they live more than 50 miles away from the Texas Medical Center and will have a Caregiver with them 24 hours a day, 7 days a week, during their entire stay at Hospitality Apartments. There are no restrictions based on gender, Patient age, religion, national origin, financial status or language. To protect our Guests, we do not admit patients with communicable diseases. Hospitality Apartments reserves the right to refuse housing to anyone whom they believe would be disruptive to the Guests or operation of Hospitality Apartments or detrimental to the purpose or ministry of Hospitality Apartments. Each applicant for an apartment, by making an application, acknowledges this disclosure.

To stay on the Waiting List, the Patient, family member, Caregiver or Hospital Social Worker MUST call the Hospitality Apartments Office a minimum of once every 4 weeks to verify that there is still a need for the apartment and that the Need Date is correct. Failure to stay in contact with Hospitality Apartments may result in removal from the Waiting List. Also, a Patient can be removed from the Waiting List if Hospitality Apartments is unable to reach or get a response from a Patient or Caregiver using the contact information provided. Because of the high demand for these apartments, it is very important to check in with us on a regular basis and respond to any of our phone calls.

No. When our Guests come to stay with us, they estimate the time they will be here, up to three months. Based on their treatments and response to those treatments, their stays with us vary. Some will be here just a few weeks while others will be with us the whole three months. The availability of an apartment will depend on where you are on the Waiting List and if there are any open apartments on or after your Need Date. You should have alternate plans for housing in case Hospitality Apartments does not have an open apartment at the time you need it. Please talk with the Hospital Social Worker who can give a list of alternate housing solutions. If we are not able to meet your housing needs on your Need Date and you elect to stay at a hotel or other accommodations, we will still call you the moment we do have an opening and you can join us at that time.

When an apartment becomes available and you are next in line on the Waiting List with a current Need Date, we will contact you to see if you still have a need for the apartment and are ready to move in. If so, we will schedule a check-in time. If the Patient is in the hospital at that time, the Caregiver can check-in and begin using the apartment. Please note that if we are unable to contact a Patient or Caregiver using the contact information provided, we will go on to the next person on the Waiting List. If you are in the hospital, be sure your Caregiver is alert to return our phone call.