We serve families on a "first come, first serve" basis.
Hospitality Apartments has a total of 46 fully-furnished apartment units. Unfortunately, the demand for these apartments far exceeds the supply. Therefore, we maintain a "Waiting List" on a "first come, first serve" basis.
Please read below to learn about eligibility for a stay and how the Waiting List works.
Patients being treated at a health care facility in the Texas Medical Center area are eligible for an apartment (from a minimum of two weeks up to three months), provided they live more than 50 miles away from the Texas Medical Center and will have a caregiver (family member, friend, etc.) with them 24 hours a day, 7 days a week, during their entire stay at Hospitality Apartments.
There are no restrictions based on gender, patient age, religion, national origin, financial status, or language.
Hospitality Apartments reserves the right to refuse housing to anyone whom they believe would be disruptive to the guests or operation of Hospitality Apartments or detrimental to the purpose or ministry of Hospitality Apartments. Each applicant for an apartment, by making an application, acknowledges this disclosure.
Hospitality Apartments does NOT charge a fee for the use of any of its apartments. The only cost to a guest is a $100 cleaning fee for a cleaning service to clean the apartment prior to the arrival of the next guest. This $100 cleaning fee is payable in cash or check at check-in.
Our Waiting List includes contact information for potential guests and a date when they expect to need the apartment. We call this date the "Need Date".
Under normal circumstances the Waiting List runs 3 months from the time a patient gets on the list to the time a patient actually gets an apartment. However, due to other circumstances like maintenance, repair, and upgrades, the Waiting List can run longer at times.
Getting on the Waiting List
To get on the Waiting List, the patient, family member, caregiver, or hospital social worker can call the Hospitality Apartments office at (713) 790-9120 and request to be put on the Waiting List. At that time, the following information is needed:
- Patient Name
- Patient Age
- City and state of residence
- Home and cell phone numbers
- Whether you have stayed with us before — if so, when?
- Hospital name
- Patient number (required only for MD Anderson patients)
- Name of social worker at hospital (required only for MD Anderson patients)
- Phone number of social worker (required only for MD Anderson patients)
- Estimated time of stay in Houston
- Need Date - date apartment needed
- Name of caregiver who will be staying with patient
- Cell phone number of caregiver
Staying on the Waiting List
To stay on the Waiting List, the patient, family member, caregiver or hospital social worker must call the Hospitality Apartments Office a minimum of once every 4 weeks to verify that there is still a need for the apartment and that the need date is correct.
A patient can be removed from the Waiting List if Hospitality Apartments is unable to reach or get a response from a patient or caregiver using the contact information provided. Because of the high demand for these apartments, it is very important to check in with us on a regular basis and respond to any of our phone calls.
When You're Next in Line
When an apartment becomes available and you are next in line on the Waiting List with a current Need Date, we will contact you to see if you still have a need for the apartment and are ready to move in. If so, we will schedule a check-in time.
If the patient is in the hospital at that time, the caregiver can check-in and begin using the apartment.
If you are in the hospital, be sure your caregiver is alert to return our phone call.
Please plan to have alternate plans for housing in case Hospitality Apartments does not have an open apartment at the time you need it.
When our guests come to stay with us, they estimate the time they will be here — up to three months. Based on their treatments and response to those treatments, their stays with us vary. Some will be here just a few weeks while others will be with us the whole three months. The availability of an apartment will depend on where you are on the Waiting List and if there are any open apartments on or after your Need Date.
Please talk with your hospital social worker who can give a list of alternate housing solutions.